Shipping and Exchange Policy
Last updated: 25 January 2026
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Contact our support team anytime at +91 75004 50699
Shipping Policy
We deliver batteries and related products across India. Our shipping policy ensures safe and timely delivery of your orders.
Shipping Locations:
- We deliver to all major cities and towns across India
- Delivery availability depends on your pincode
- Please check delivery availability during checkout
- Some remote locations may have extended delivery times
Shipping Charges:
- Free shipping on orders above ₹500
- Standard shipping charges apply for orders below ₹500
- Express delivery available at additional charges
- Shipping charges are displayed during checkout
Delivery Time:
- Standard delivery: 3-7 business days
- Express delivery: 1-3 business days (if available)
- Delivery time may vary based on location and product availability
- You will receive tracking information via SMS and email
Order Processing:
- Orders are processed within 24-48 hours of confirmation
- Orders placed before 2 PM are processed the same day
- Orders placed after 2 PM are processed the next business day
- Weekend orders are processed on the next business day
Delivery Process:
- You will receive an order confirmation email/SMS
- Once shipped, you'll receive tracking details
- Our delivery partner will contact you before delivery
- Please ensure someone is available to receive the order
- For COD orders, payment is collected at the time of delivery
Exchange Policy
We offer exchange for products that are damaged, defective, or wrong items delivered.
Exchange Eligibility:
- Damaged products received
- Defective products
- Wrong products delivered
- Exchange request must be made within 7 days of delivery
Exchange Process:
- Contact our customer support at +91 75004 50699 or support@powerzee.co.in
- Provide order number and reason for exchange
- Our team will verify the issue
- Free pickup will be arranged for the product
- Replacement will be shipped once the returned product is verified
- You will receive tracking information for the replacement
Exchange Conditions:
- Product must be in original packaging
- Product must be unused and in original condition
- All accessories and documentation must be included
- Exchange is subject to product availability
- If the requested product is unavailable, we will offer a refund or alternative product
Exchange Timeframe:
- Exchange request must be made within 7 days of delivery
- Pickup is arranged within 2-3 business days
- Replacement is shipped within 3-5 business days after verification
- Total exchange process: 7-10 business days
Non-Exchangeable Items
- Products damaged due to misuse or mishandling
- Products without original packaging
- Products returned after the exchange period
- Customized or personalized products
- Products purchased during special sales (unless defective)
Tracking Your Order
You can track your order status:
- Log in to your account and go to "My Orders"
- Click on "Track Order" for the specific order
- Use the tracking number provided in your email/SMS
- Contact our support team for assistance
Contact Us
For questions about shipping or exchanges, contact us at:
Phone: +91 75004 50699
Email: support@powerzee.co.in
Hours: Monday - Saturday, 9 AM - 6 PM
Address: HPU/W-1/1623, Saket Colony, Garh Road, Girdhari Nagar, Hapur, Uttar Pradesh - 245101, India